ans79 Privacy Policy

ans79 is an online entertainment platform operating for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") describes what information ans79 collects, how that information is used, with whom it may be shared, and how you can maintain control over your information.

This Policy applies to the ans79 website, mobile version, and all associated services. By using our platform, you acknowledge that you have read this Policy and agree to it. If you do not agree with any part of this Policy, please stop using our services and contact the support team.

This Policy may be updated from time to time. If any significant changes are made, we will notify users accordingly.

ans79 collects various types of information that are necessary to operate our services smoothly and improve your experience. The information collected is divided into the following categories:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — our platform is for users aged 21 and above only)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (if required for KYC verification)

2.2 Financial Information

• bKash, Nagad, Rocket account numbers or bank account details (for processing transactions)
• Deposit and withdrawal history
• Records of bonus and promotion usage

2.3 Usage & Technical Information

• IP address, browser type, and device information
• Cookies and session data
• Time spent on the site, pages visited, and click patterns
• Game activity logs and betting history

2.4 Communication Information

• Content of communications with our support team (live chat and email)
• Details of complaints and reviews

ans79 uses collected information only for legitimate and specific purposes. We never collect your information unnecessarily or use it beyond its stated purpose.

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Service Improvement: To personalise your experience and improve the platform's performance.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Support: To properly resolve your questions and complaints.
• Responsible Gaming: To identify early signs of problematic behaviour and provide assistance.
• Communication: To inform you of important policy changes or security-related matters.

ans79 may share information with third parties in limited circumstances and under strict confidentiality agreements. The circumstances are clarified in the list below:

4.1 Service Providers

Payment gateways (bKash, Nagad, Rocket, banks), technology support providers, and game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe) may access limited information for the purpose of operating the service. All such partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, legal notice, or valid request from a regulatory authority.

4.3 Corporate Changes

In the event of a merger, acquisition, or business restructuring, user data may be transferred, however the new party will be obligated to maintain the same or higher privacy standards.

4.4 With Your Consent

Outside of the circumstances mentioned above, information is not shared without your explicit consent.

ans79 uses cookies and similar technologies in your browser. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the site — such as maintaining login sessions and managing security tokens. Disabling them will prevent the site from working properly.

5.2 Functionality Cookies

Used to store your preferences (such as language selection) and to provide a personalised experience.

5.3 Analytics Cookies

Used to understand the behaviour of site visitors and to improve the quality of the service. The information collected is aggregated and anonymous.

You can control or reject most cookies by changing your browser settings. However, doing so may limit certain features of the site.

ans79 uses industry-standard security technologies and practices to keep your information secure. Our security framework is divided into the following layers:

• SSL Encryption: All data exchanged between your browser and our servers is protected by TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Factor Verification: Additional verification is applied in cases of suspicious login or financial activity.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorised access and cyberattacks.
• Regular Security Audits: Periodic assessments to identify and address system vulnerabilities.
• Minimum Access Policy: Our staff can only access the information necessary to carry out their responsibilities.
• Data Backup: Regular backups and disaster recovery plans are maintained.

Although we strive to ensure the highest level of security, no technology on the internet is 100% secure. We therefore ask that you use a strong password and do not share your login credentials with others.

ans79 retains your information for as long as necessary to provide services and comply with legal obligations.

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a specific period as required by law.
• Closed Account Data: Even after an account is closed, some information must be retained for legal, regulatory, or security reasons.
• Logs & Technical Data: Generally deleted automatically after a limited period.

Once the required retention period has ended, we delete or anonymise personal information in a secure and complete manner.

As an ans79 user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, however if legal or regulatory obligations apply, complete deletion may not be possible.
• Right to Restrict Processing: In some cases you may request that the processing of your information be restricted.
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.
• Right to Withdraw Consent: For information processed on the basis of consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team by email: [email protected]. We will respond to your request within a reasonable time.

ans79 is for users aged 21 and above only. We do not knowingly collect any information from minors (under 21).

Age is verified at the time of registration. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated data.

If you believe a minor has registered on our platform, please contact us at [email protected].

The ans79 platform may integrate software from various game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming). These providers may have their own privacy policies, and if any information is sent directly to their platforms, their policies will apply.

Our payment partners — bKash, Nagad, Rocket, and associated banks — follow their own data protection policies. When completing a transaction, you interact directly with their services and their policies apply at that point.

ans79 is not responsible for the data protection practices of third parties or what happens on their platforms. We recommend that you review the privacy policies of these partners separately.

ans79 reserves the right to review and update this Privacy Policy from time to time. Changes to the Policy may occur due to changes in the service, legal obligations, or technological developments.

For significant changes, we will send a notification to your registered email and/or clearly state the change on the site. Continued use of our platform after the updated Policy is published will be taken as your acceptance of the revised Policy.

We therefore advise that you visit this page regularly and stay aware of any changes.

Our technology infrastructure or the servers of game software providers may be located outside Bangladesh. This means your information may be processed internationally.

Whenever information is transferred internationally, we ensure that:

• The transfer is completed under appropriate protection mechanisms.
• The receiving party is contractually bound to ensure the same standard of data protection.
• The purpose of the data transfer is clear and limited.

If you have any questions about this, you may contact us at [email protected].